Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments

• Monitors compliance with annually established room rate plan

• Monitors operating expense tracking system for all departments

• Administers approved incentive programs

• Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals

• Audits departmental procedures and performance.  Modifies procedures as needed. 

• Monitors rooms inventory and merchandising procedures. 

• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

• Assures compliance with established Manager On Duty (M.O.D.) Program

• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings 

• General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly.  Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner

• General Manager is responsible for maintaining availability of the cash funds assigned on the hotel house bank contract and preparing monthly petty cash transmittal reports with supporting documentation to replenish funds.  This would be for Petty cash or GM Checking accounts where applicable.  The petty cash must include back up and sent to Regional for approval.  Petty cash forms should be used with details and stapled to receipts and kept for at least 1 year

• The General Manager is responsible for ensuring the proper cash handling procedures are followed at the front desk bank.  That shift change cash verification and sign offs are being performed and Front desk immediately notifies upper management of any cash discrepancy

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

• Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

• Attends Asset Management meetings

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads

• Monitors guest responses, responding as needed; executes action plan to correct issues

• Hosts social events/receptions as required by the Brand and/or Baywood Hotels

• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

• Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events

Human Resources:  

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

• Interviews, selects, onboards and counsels associates   

• Ensures that all new hires are given the proper onboarding experience; completes the I-9 on day one of employment for the new hire

• Ensures that staff is properly trained by their managers

• All progressive Discipline is conducted by the General Manager and another manager as a witness

• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook) 

• Champions and participates in the Associate Relations celebrations events

• Ensures that performance evaluations are being issued as required by corporate 

• Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

• Champions the Associate Annual Survey; while maintaining ethical compliance

• Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

• Payroll processing and reconciliation; to include time edit sheets are included for all miss punches by the individual associate. Payroll processing is completed by the deadline.

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

• Attends annually a minimum of one advanced management training seminar

• Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

• Attends franchise & Baywood mandated training courses as required 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures 

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

• Additional duties may be added at any time at the discretion of management 

Education:

• Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing

• Brand General Manager certification preferred

Experience:

• Minimum of 1 year experience as a General Manager in a similar type & size hotel, or 

• 2 years management experience (of which 1 year is in hospitality)

• Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

• Local market experience preferred

Additional Skills: 

• Ability to multitask

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (M3, PMS)  

• Ability to remain calm during stressful situations

• Ability to motivate and lead a team

• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

• Proficient in Microsoft Office 

• Proficient in Google Apps for Work preferred

• Walking and Standing: 45 -55%

• Sitting: up to 50%

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs. infrequently

• Driving: Occasionally

• Traveling: Infrequently

Environmental Conditions: 

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Ensures guest satisfaction by providing courteous and efficient service.  Responsible for the accurate registration, posting of charges, and check-out of guests.  Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.

Job Duties                                                                                                                                                       

     Greets guests with genuine and warm spirit of hospitality

     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

     Posts transactions to guest and master accounts

     Reviews guest account balance, ensuring that payment is secured

     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

     Reviews arrivals and blocks special requests

     Processes required reports, including down time, high balance, etc.

     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

     Handles guest requests and concerns in courteous and efficient manner

     Coordinates the delivery of guest services by other hotel departments and outside businesses

     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

     Prepares guest amenities, and ensures delivery in a timely manner

     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

     Handles check-out procedures swiftly and accurately and assists guests on departure.

     Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

     Stores guest luggage

     Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

     Operates the franchise terminal and performs designated maintenance tasks 

     Maintains procedures for credit control and handling of financial transactions

     Maintains guest safety & privacy by adhering to established procedures

     Issues safety deposit boxes for guest use, following security protocol

     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

     Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

     Assists with the relocation of guests, when necessary

     Assists other departments during slow periods

     Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

     Transfers charges and deposits to master accounts.

     Closes necessary accounts at month end.

     Prepares final reports of all daily revenue summaries.

     Posts all room and tax revenues and late charges, including No-Shows.

     Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

     Changes system date.

     Follows all company policies and procedures as outlined in Policy Manual.

     Responsible for Life Safety Procedures and equipment

     Participates (at some properties) in Manager on Duty schedule.

     Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

     Maintains a professional image, including grooming, verbiage, and body language, at all times.

     Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

     Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

     Fosters teamwork by offering assistance to others, as needed.

     Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

     Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

     Recommends other Baywood properties to our guests, when appropriate.

     Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education:

        High School diploma

Certifications / Licenses:

        TIPS, or similar approved, alcohol server training certification (as required)

Experience:

        Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

        Ability to multi-task

        Ability to communicate effectively, both written and oral

        Bilingual (Spanish & English) preferred, depending on geographic market

        Ability to work the shifts required for the position

     Ability to learn and adhere to Brand & Baywood Hotels’ standards

     Ability to take information from various sources and determine a responsible course of action

     Ability to understand interdepartmental relationships

     Ability to operate office equipment and industry specific software (PMS) 

     Ability to remain calm during stressful situations

     Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

     Sitting: Rarely

     Bending, Stooping, Reaching: Occasionally

     Lifting, Push/Pull: 40 lbs infrequently

     Driving: Rarely

     Traveling: None

Environmental Conditions:

     Inside: Protection from weather conditions but not temperature changes

     Outside: Rarely

Ensures guest satisfaction by providing courteous and efficient service.  Responsible for the accurate registration, posting of charges, and check-out of guests.  Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.

Job Duties                                                                                                                                                       

     Greets guests with genuine and warm spirit of hospitality

     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

     Posts transactions to guest and master accounts

     Reviews guest account balance, ensuring that payment is secured

     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

     Reviews arrivals and blocks special requests

     Processes required reports, including down time, high balance, etc.

     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

     Handles guest requests and concerns in courteous and efficient manner

     Coordinates the delivery of guest services by other hotel departments and outside businesses

     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

     Prepares guest amenities, and ensures delivery in a timely manner

     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

     Handles check-out procedures swiftly and accurately and assists guests on departure.

     Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

     Stores guest luggage

     Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

     Operates the franchise terminal and performs designated maintenance tasks 

     Maintains procedures for credit control and handling of financial transactions

     Maintains guest safety & privacy by adhering to established procedures

     Issues safety deposit boxes for guest use, following security protocol

     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

     Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

     Assists with the relocation of guests, when necessary

     Assists other departments during slow periods

     Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

     Transfers charges and deposits to master accounts.

     Closes necessary accounts at month end.

     Prepares final reports of all daily revenue summaries.

     Posts all room and tax revenues and late charges, including No-Shows.

     Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

     Changes system date.

     Follows all company policies and procedures as outlined in Policy Manual.

     Responsible for Life Safety Procedures and equipment

     Participates (at some properties) in Manager on Duty schedule.

     Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

     Maintains a professional image, including grooming, verbiage, and body language, at all times.

     Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

     Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

     Fosters teamwork by offering assistance to others, as needed.

     Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

     Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

     Recommends other Baywood properties to our guests, when appropriate.

     Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education:

        High School diploma

Certifications / Licenses:

        TIPS, or similar approved, alcohol server training certification (as required)

Experience:

        Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

        Ability to multi-task

        Ability to communicate effectively, both written and oral

        Bilingual (Spanish & English) preferred, depending on geographic market

        Ability to work the shifts required for the position

     Ability to learn and adhere to Brand & Baywood Hotels’ standards

     Ability to take information from various sources and determine a responsible course of action

     Ability to understand interdepartmental relationships

     Ability to operate office equipment and industry specific software (PMS) 

     Ability to remain calm during stressful situations

     Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

     Sitting: Rarely

     Bending, Stooping, Reaching: Occasionally

     Lifting, Push/Pull: 40 lbs infrequently

     Driving: Rarely

     Traveling: None

Environmental Conditions:

     Inside: Protection from weather conditions but not temperature changes

     Outside: Rarely

Assists in the performance of duties necessary to keep the physical structure of the hotel in good repair to include Guest Rooms, Meeting Space, Restaurant and all other areas of the hotel.

Job Duties

• Ensures observance of safety precautions.

• Performs inspection and reports discrepancies.

• Maintains pressure boilers, electrical equipment, lifting and power distribution.

• Performs minor fans and air-conditioning repairs.

• Performs minor electrical and mechanical repairs to equipment throughout the hotel.

• Performs rough carpentry work,  drywall and painting repairs.

• Performs routine plumbing repairs, including installation of toilet, sinks, and other hardware & fixtures, and laundry/kitchen equipment.

• Updates engineering log during assigned shift.

• Assists Chief Engineer in administration of an on-going preventive maintenance program for equipment and guest rooms.

• Assists in administration of special franchise maintenance programs. Reviews maintenance problems, complaints and work orders to prioritize and schedule work assignments.

• Coordinating with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes and regulations.

• Performs preventive maintenance assignments on a scheduled basis as per brand specific standards.

• Services the hotel’s pool, including adjusting chemicals and cleaning filters.

• Completes maintenance logs and follows the tracking system.

• Maintains the building exterior if not serviced by a contractor (i.e., snow removal, lawn care, painting).

• Maintain pool as per Brand, Baywood and County requirements.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

  • Recommends other Baywood properties to our guests, when appropriate.

  • Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

    
    Skills/Qualifications

  Educational/Vocational Preparation:  

  • High school graduate or equivalent preferred; Technical school training in maintenance and related field preferred

  • Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

  
  

  Physical Demands: 

  • Requires ability to stand/walk the entire shift. 

  • Requires ability to perform light to medium physical labor which includes: lifting, bending, reach, stretching, climbing (ladders), pushing, and pulling.

  • Requires ability to communicate orally and in writing with maintenance/hotel staff/guests. 

  • Requires ability to lift 50+ lbs frequently,

  • Walking and Standing: 95%

  • Must be able to carry 50 lbs. up to 25 feet.

  • Lifting, Push/Pull: 90% 

  • Ability to lift up to 30 lbs. regularly. 

  • Must be able to lift 50 lbs. to the waist, chest, and above the head. 

  • Ability to push housekeeping or laundry cart regularly.

  • Sitting: 5%

  • Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

  • Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

  • Driving: 5%  (up to 25% if hotel has shuttle service)

  • Traveling: none

    Environmental Conditions:  

    • Inside:  Protection from weather conditions (50%), but not necessarily from temperature changes.  

    • Outside Labor is required (up to 50%)

    
    

    Essential Skills:  

    • Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

    • Ability to gain knowledge of applicable franchise standards and procedures.  

    • Ability to complete applicable maintenance forms and to communicate any problems and/or unusual conditions to management  

    • Ability to read and comprehend manuals

    • Ability to positively communicate with guests and co-workers.  

    • Ability to work within scheduling guidelines. 

    • Ability in carpentry, routine plumbing, minor electrical work, minor mechanical repairs and safety precautions. 

    • Ability to work with minimal or no supervision.

  
  

Summary

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in a courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including appearance, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)  

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

Limpia áreas asignadas de conformidad con los procedimientos de franquicia. Las existencias de suministros de encargado de la habitación, se quita la ropa sucia y la basura de los carros, todas las funciones de servicio al huésped exterior.

Responsabilidades de trabajo

• Limpia bebidas y máquinas, mercado de venden y de todas las áreas que rodean  

• Empites todos los recipientes de basura y ceniceros en los pasillos y las zonas comunes

• Limpia todos los senderos de la zona  barre las escaleras y aterrizajes; limpia rejas y lavados todas las puertas de salida.

• Lava las ventanas según el horario. (Uso de Formulario de Informe del ama de casa, fija cronograma para la limpieza de la ventana usando fechas como récord.)

• Limpia paredes, zócalos, molduras, rejas y puertas; quita las telarañas; limpia iluminación, accesorios, parrillas de ventilación y extintores.

• Limpia ascensores, incluyendo los accesorios de iluminación, puertas, pistas, el techo, el panel de control, pisos y paredes

• limpia los baños públicos y vestuarios.

• Limpia la zona del vestíbulo, incluyendo teléfonos muebles, paredes, áreas de venta.

• Limpia gimnasio, incluidos los equipos y plantas. Limpia y desinfectar fuente de agua; reabastece los suministros invitados como toallas y toallitas desinfectantes piscina.;

• patrullas y mantener la piscina - limpia mesas, duchas, terraza de la  restocks toallas, se vacía la basura.

• Aspiradora en todos los pasillos interiores y alfombras champús.

• Recoge la ropa sucia de la habitación de operadora carros y entrega al área asignada.

• Recoge la basura de la habitación de operadora carros, desecharlos en el receptáculo principal basura.

• Asistencias en hacer las camas y limpiar habitaciones (voltea colchones periódicamente cuando sea necesario), según las instrucciones de ama de llaves.

• Asistencias con los esfuerzos de limpieza profunda, incluyendo el traslado de muebles.

• Ayuda a mantener todas las áreas de almacenamiento y salas de lino limpio. Asistencias ama de llaves en el control de los suministros, la apertura de cajas de cartón, y la colocación de los suministros cuidadosamente en los estantes.

• Ingeniero Asistencias con el manejo de productos / equipos que requieren elevación equipo.

• Ayuda con reparaciones mantenciones menores (como reemplazo de la bombilla, desatrancar desagües) por requerimiento.

• Ofrece servicio de habitaciones y recoge las bandejas del servicio de habitación, cuando sea necesario.

• Ofrece artículos de baño, cunas y camas supletorias para huéspedes  habitaciones

• Proporciona ayuda con el equipaje, cuando sea necesario

• ..Informes al ama de casa toda la información necesaria

• Deberes adicionales pueden añadirse en cualquier momento a discreción de la administración que: 

Consistentemente modelos del comportamiento de un 'Baywood Embajador'  

• Mantiene una imagen profesional, incluyendo la preparación, verborrea , y el lenguaje corporal, en todo momento.

• saluda con gusto los huéspedes y compañeros de trabajo (usando la 5.10, primera y última regla) cada vez que entran en contacto.

• escucha activamente a los clientes, responder adecuadamente a sus preguntas y / o preocupaciones. Solicita orientación y / o ayuda de otras personas para garantizar la satisfacción.

• Fomenta el trabajo en equipo al ofrecer asistencia a otros, según sea necesario.

• Monitoriza continuamente el entorno en el trabajo, con el fin de identificar cualquier problema de limpieza, de seguridad, de seguridad o de mantenimiento del edificio. Informes discrepancias al departamento adecuado.

• Recomienda otras propiedades Baywood a nuestros clientes, en su caso.

• Hace que un verdadero esfuerzo para identificar y aprovechar cada oportunidad de oro para 'WOW el invitado!' Demostrando nuestro lema 'Es mejor en Baywood!

Habilidades / Cualificaciones

Demandas Físicas : 

• Caminar y permanecer en pie: 100%

• debe ser capaz de transportar 50 libras. hasta 25 pies.

• Elevar, empujar / tirar: 90% 

• Capacidad de levantar hasta 30 libras. regularmente. 

• Debe ser capaz de levantar 50 libras. hasta la cintura, el pecho y por encima de la cabeza. 

• Capacidad para impulsar el carro  de limpieza o lavandería con regularidad.

• Sentarse: ninguno

• Agacharse, doblarse, Alcanzar: 90% (durante toda la jornada). 

• Debe ser capaz de doblar las rodillas con hasta 50 lbs., De pie a una posición vertical.

• Dirigir: ninguno

• Viajar: Ninguno

Condiciones ambientales:  

• Interior:. protección contra las condiciones climáticas (75%), pero no necesariamente de los cambios de temperatura  

• se requiere mano de obra exterior (25%) ..

Habilidades Esenciales:  

• El conocimiento de las normas y procedimientos aplicables de franquicia.  

• Debe tener capacidad para completar los formularios de mantenimiento / limpieza aplicables y comunicar cualquier problema y / o condiciones inusuales a la gestión  

• debe tener la capacidad de comunicarse de manera positiva con los clientes y compañeros de trabajo.  

• Debe tener capacidad para trabajar dentro de la programación directrices profesional:. . 

Para la Educación / Preparación  

• Graduado de escuela secundaria o equivalente prefieren..  

• Capacidad de leer y entender las etiquetas de productos químicos, y las Hojas de Datos de Seguridad, Instrucciones

Summary

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in a courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including appearance, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)  

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

Realiza tareas de rutina en la limpieza y el mantenimiento de cualquier áreas designadas provee lo necesarios para la comodidad y el bienestar de los huéspedes 

Responsabilidades de trabajo

• Prepara camas perfectamente con ropa de cama fresca (incluyendo: sábanas, edredones, mantas y fundas de almohadas). Hace camas adicionales, cunas y sofá cama.   

• Quita la ropa sucia de cama

• Recoja los desperdicios / basura de los pisos,  vacía la basura de los cestos, limpia espejos y estantes, armario, caja de seguridad (si no se utiliza). Inspecciona y reponer los marcos de puertas , ventanas, paredes y zócalos, y arregla los muebles correctamente. . Limpia aparatos, muebles y armarios

• inspecciona material de propaganda, reemplaza los artículos caducados o dañados Limpia y desinfecta baños  Lavamanos, bañera, inodoro, azulejos, pisos y paredes con productos químicos de limpieza aprobados 

• Repone artículos de baño /  ropa de cama de acuerdo con los estándares de la marca del hotel

• Repone la sala de articulos (café, condimentos, tazas, vasos, utensilios, vasos, artículos de papelería, bolígrafos) de acuerdo con los estándares de la marca / hoteles.

• Limpia espejos, ventanas, coberturas de la ventilación, puertas de vidrio.

• Reporta la condición de las habitaciones ( / ocupados vacantes; limpio / sucio;. No molesten (NOM)) de manera oportuna a las personas adecuadas / departamentos

• Informa elementos que requieran reparación o limpieza adicional a la persona / departamento correspondiente perdido.

• Repone artículos en el carrito de limpieza 

• Aspira pasillos

• Entregar artículos perdidos / encontrados inmediatamente.

• Maneja una aspiradora liviana

• Limpia las zonas comunes, incluyendo los baños, comedor, terraza de la piscina, vestuarios, 

• Deberes adicionales pueden añadirse en cualquier momento a discreción de la administración. 

  
  

Consistentemente modelos del comportamiento de un 'Baywood Embajador'  

• Mantiene una imagen profesional, incluyendo la preparación, verborrea , y el lenguaje corporal, en todo momento.

• saluda con gusto los huéspedes y compañeros de trabajo (usando la 5.10, primera y última regla) cada vez que entran en contacto.

• escucha activamente a los clientes, responder adecuadamente a sus preguntas y / o preocupaciones. Solicita orientación y / o ayuda de otras personas para garantizar la satisfacción.

• Fomenta el trabajo en equipo al ofrecer asistencia a otros, según sea necesario.

• Monitoriza continuamente el entorno en el trabajo, con el fin de identificar cualquier problema de limpieza, de seguridad, de seguridad o de mantenimiento del edificio. Informes discrepancias al departamento adecuado.

• Recomienda otras propiedades Baywood a nuestros clientes, en su caso.

• Hace que un verdadero esfuerzo para identificar y aprovechar cada oportunidad de oro para 'WOW el invitado!' Demostrando nuestro lema 'Es mejor en Baywood!

Habilidades / Cualificaciones

Demandas Físicas: 

• Caminar y permanecer en pie: 100%

• Debe ser capaz de transportar 40 libras. hasta 25 pies.

• Elevar, empujar / tirar: 90% 

• Capacidad de levantar hasta 15 libras. regularmente. 

• Debe ser capaz de levantar 40 libras. hasta la cintura, el pecho y por encima de la cabeza. 

• Capacidad para impulsar el carro  de limpieza o lavandería con regularidad.

• Sentarse: ninguno

• Agacharse, doblarse, Alcanzar: 90% (durante toda la jornada). 

• Debe ser capaz de doblar las rodillas con hasta 40 lbs., De pie a una posición vertical.

• Dirigir: Ninguno

• Viajar: Ninguno

Condiciones Ambientales:  

• Interior: protección frente a las condiciones climáticas, pero no necesariamente de los cambios de temperatura

• exterior: rara vez expuestos a las condiciones climáticas

  
  

Habilidades Esenciales:  

• El conocimiento de las normas y procedimientos aplicables de franquicia.  

• Debe tener capacidad para completar los formularios de mantenimiento / limpieza aplicables y comunicar cualquier problema y / o condiciones inusuales a la gestión  

• debe tener la capacidad de comunicarse de manera positiva con los clientes y compañeros de trabajo.  

• Debe tener capacidad para trabajar dentro de la programación directrices profesional.

  
  

Para la Educación / Preparación:  

• Graduado de escuela secundaria o equivalente prefieren..  

• Capacidad de leer y entender las etiquetas de productos químicos, y las Hojas de Datos de Seguridad, Instrucciones